Front Desk Agent, Part Time

Six Flags Entertainment Corporation•Sandusky, OH

19d

About The Position

The Front Desk Agent provides exceptional service to guests staying at Sawmill Creek. The role includes welcoming guests, assisting with check-in and check-out, collecting payments, selling Cedar Point tickets and other add-ons, and answering questions in person and over the phone. The agent learns and uses the hotel Property Management System, Opera. This is a part-time, year-round position paying $16.00 per hour, for applicants ages 18 and older.

Requirements

Applicants must be at least 18 years old.
Ability to maintain guest and credit card information securely and confidentially.
Ability to check guests into and out of the hotel, sell tickets, and answer guest questions.
Ability to resolve guest concerns in a positive and professional manner.
Ability to communicate with other shifts and the Front Office Manager.
Ability to learn and use the hotel Property Management System (Opera).
Charismatic attitude.
Ability to work 1st, 2nd, or 3rd shifts as needed.
Ability to work days, nights, weekends, and holidays to meet business needs.
Ability to stand for long periods of time.

Responsibilities

Contribute to an excellent guest experience at Sawmill Creek.
Greet guests with a positive attitude and smile.
Assist guests with hotel check-in and check-out.
Collect payments and sell tickets to Cedar Point and other add-ons.
Answer guest questions in person and over the phone.
Maintain guest information, including credit card information, securely and confidentially.
Resolve guest concerns in a positive and professional manner.
Maintain open communication with other shifts and the Front Office Manager.
Provide guest service according to Six Flags standards when serving guests or working with subordinates.
Maintain cleanliness and safety in the assigned work area and comply with Six Flags Safety Guidelines.
Meet Six Flags attendance requirements.
Perform other duties as assigned.