Front Desk Agent

KW Property Management Careers•Miami Beach, FL

About The Position

The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. This employee serves as a liaison between community guests and residents, providing exceptional customer service. The role includes greeting and assisting visitors, monitoring access to the premises, maintaining resident and key-control information, handling calls, reporting security or maintenance concerns, and responding to emergencies. The agent may also perform valet attendant duties as required by shift schedules. The work is indoors, with frequent sitting and standing and a low to moderate noise level. The employee may occasionally sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less. Days and hours are determined at the property and may change to accommodate business needs. The employee reports directly to the department supervisor and/or the Association Manager of the community. Duties and responsibilities may change with or without notice.

Requirements

High school diploma or GED.
At least six months of related experience and/or training.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
Valid driver's license.
Ability to detect auditory and/or visual emergency alarms.
Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions and procedures.
Ability to occasionally sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.

Nice To Haves

Some college.
Previous work experience in a high-rise property setting is highly desired.

Responsibilities

Greet guests in a standing, upright position and provide a high standard of customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons to help protect the premises and maintain security.
Follow all check-in policies and procedures without exception.
Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
Use proper phone etiquette for incoming and outgoing calls to residents, communicating clearly and professionally.
Report observed violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Maintain the key-control system and ensure keys are locked and accounted for at all times.
Know how the fire alarm system operates and report incidents to management.
Call police or fire departments in emergencies, such as fire or the presence of unauthorized persons.
Follow emergency-response policies and procedures and coordinate with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.
Perform valet attendant duties as required based on shift schedules.