Candlewood Suites Charlotte Arrowood - Front Desk Agent
Aimbridge Hospitality•Charlotte, NC
•Onsite
About The Position
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Requirements
- High school diploma or equivalent.
- Familiarity with hotel management software.
- Familiarity with Microsoft Office suite.
- Open availability, including weekends and holidays.
- Ability to work shifts from 7:00 am-3:00 pm and 3:00 pm-11:00 pm.
Nice To Haves
- Experience in a hotel or related field.
Responsibilities
- Serve as the primary point of contact for guests, providing a warm welcome and efficient check-in/check-out process.
- Manage reservations, guest requests, and address any issues that arise during a guest's stay.
- Maintain the front desk area, ensuring it is organized and presentable.
- Handle financial transactions accurately, including payments and billing.
- Communicate effectively with guests and internal teams to ensure smooth operations.
- Solve problems quickly and effectively to ensure guest satisfaction.
Benefits
- Daily Pay
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Short-Term Disability Income
- Long-Term Disability Income
- Term Life Insurance
- AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
