Front Desk Agent - Part Time
Schulte Companies•Auburn Hills, MI
About The Position
Schulte Hospitality Group is seeking a service-oriented Front Desk Agent to provide hospitality and assistance to hotel guests. The role focuses on recognizing guests personally, responding promptly to guest needs, and supporting front desk operations. The position is part-time. The company describes its workplace as inclusive, employee-focused, flexible, and supportive of associate development and career growth.
Requirements
- At least one year of experience in Front Desk Operations.
- In-depth knowledge of hotel Front Desk operations.
- High school education at minimum.
- Basic computer skills.
- Ability to communicate effectively verbally and in writing.
- Ability to exceed the expectations of guests and team members.
- Excellent time-management skills.
Responsibilities
- Greet arriving guests and provide personal recognition.
- Review daily arrival lists and help prepare and assemble welcome amenities.
- Escort VIPs to their rooms and check them in before arrival.
- Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
- Manage the issued bank, count it at the beginning and end of the shift, follow cash-drop and cash-handling procedures, and report cash overages or shortages to management.
- Keep the front desk area clean and organized.
- Assist with lobby activation as needed.
- Follow proper procedures when handling guests’ personally identifiable information.
- Follow check-in and check-out checklists and obtain necessary identification documents and payment upon guest arrival.
- Attend promptly to guest needs and inquiries.
- Perform other duties as assigned to meet business objectives.
Benefits
- Daily Pay, allowing associates to get paid today for work today.
- Free telemedicine and virtual mental health care access for all associates starting on day one.
- Multiple health insurance options.
- Life insurance options.
- 401(k) plan with company match.
- Paid parental leave.
- Paid time off for eligible associates, in accordance with company policy.
- Holiday pay.
- Pet insurance.
- Employee assistance program.
- Schulte Savings Marketplace discounts, including event tickets, electronics, and gym memberships.
- Flexible work environment and opportunities for career growth.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
