Front Desk Agent - Part Time

Best Western Premier, the Central Hotel•Harrisburg, PA

18d

About The Position

Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service at the front desk. Follows property and industry health and safety guidelines to support the well-being of guests, team members, and the local community. This is a part-time position.

Requirements

High school diploma or equivalent.
Ability to communicate professionally with guests and team members.
Ability to understand and follow proper credit, check, and cash handling policies and procedures.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skill in using front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays.
Ability to stand for extended periods of time.

Nice To Haves

Previous hotel-related experience preferred.

Responsibilities

Maintain guest safety and security, including protecting guest privacy at all times.
Answer incoming telephone calls and direct them to the appropriate department.
Use persuasive selling techniques to sell and upsell guest rooms.
Promote hotel services, including food and beverage, meetings and events, and group functions.
Enter guest room reservations into the property management system.
Assign guest rooms and check guests in using the property management system.
Listen to guest requests and concerns and resolve them professionally and courteously.
Communicate room status updates with housekeeping via the ALICE Platform.
Communicate guest room maintenance and housekeeping requests via the ALICE Platform.
Process guest departures and handle monetary transactions.
Maintain a positive attitude and professional appearance.
Perform other duties as assigned.