Front Desk Agent

Flow•San Jose, CA

About The Position

The Front Desk Agent creates a positive, welcoming environment for residents, hotel guests, and visitors. The role combines hospitality and guest services with administrative support, package and mail management, building access coordination, and community engagement. The agent responds to inquiries and concerns, assists with residence and hotel services, and works across property departments to fulfill requests. The position requires strong communication, attention to detail, and the ability to multitask in a dynamic setting. Availability must be open and flexible; schedules are not fixed, and hours are determined by operational needs, including possible weekdays, weekends, and holidays.

Requirements

High school diploma or equivalent.
Applicants must be at least 18 years old.
Excellent English reading, writing, and verbal communication skills.
Computer literacy and ability to use a variety of software.
Strong attention to detail, problem-solving skills, and organizational abilities.
Ability to manage several tasks simultaneously and set priorities in a fast-paced environment.
Open and flexible availability, including weekdays, weekends, and holidays as operational needs require.

Nice To Haves

College education or relevant experience.
Residential services or hospitality experience in a luxury environment.
Ability to communicate in Spanish.

Responsibilities

Provide professional hospitality to residents and hotel guests and accommodate special requests when possible.
Welcome, greet, and register guests; accommodate special requests and collect necessary payment information.
Respond to guest requests and make recommendations based on local knowledge and property practices.
Resolve resident and guest complaints and answer inquiries about residence or hotel services, operating hours, personnel, events, and directions.
Partner with the Leasing Team to coordinate move-ins and move-outs and assist with lease renewal activities as needed.
Direct lobby traffic, maintain communal areas, track loaned items, and stay current on property details and amenities.
Follow guidelines, policies, and procedures while maintaining a professional appearance and demeanor.
Coordinate with property departments to fulfill guest requests and provide information about facilities and operating hours.
Handle check-outs and cash management in accordance with cashiering and credit policies.
Manage packages, faxes, messages, and mail; provide building and unit access to authorized vendors, contractors, and visitors.
Organize and maintain documents and reports, including package management logs and project trackers.
Stay informed about local attractions and amenities, including vendors, restaurants, museums, and other attractions.
Use software programs to accurately enter special requests and arrangements.
Collaborate with the community engagement team to help execute marketing initiatives for building events and company programs.

Benefits

Medical, dental, vision, disability, and life insurance.
Parental leave benefits.
On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
Paid time off and paid holidays.
401(k) retirement plan.
Healthcare and dependent care flexible spending accounts.
HSA-compatible plan options with annual employer HSA funding.
Pre-tax commuter benefits.
Weekly catered lunches and wellness classes.
Employee discounts on Flow hotel stays, grocer products, and merchandise.