Front Desk Agent - Part Time

Davidson Hospitality Group•St Pete Beach, FL

5d•Onsite

About The Position

The Front Desk Agent is the welcoming face of The Don CeSar, a historic luxury resort on St. Pete Beach, Florida. The role provides exceptional customer service and helps guests feel valued from arrival through departure. The agent handles check-ins and check-outs, responds to guest inquiries, resolves complaints professionally, and provides recommendations and information about local attractions, dining, and hotel amenities. The position also involves coordinating with other departments to ensure a seamless guest experience, maintaining an organized front desk, and accurately handling cash and credit card transactions.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Outstanding organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond to guest inquiries and resolve issues or complaints with professionalism and empathy.
Provide guests with recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to support seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and a proactive approach to guest satisfaction.