Front Desk Agent - Part Time

A-1 Hospitality Group•Portland, OR

10h

About The Position

We are looking to add an upbeat Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. The role handles guest arrivals and departures, reservations, payments, guest inquiries and complaints, room coordination, and service upselling. The employer is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics under applicable federal, state, or local laws.

Requirements

Prior experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
Experience with hotel reservations software, such as OnQ or Opera.
Customer service experience.
Excellent communication and organizational skills.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests and collect necessary information, such as contact details and exact dates of stay.
Welcome guests upon arrival and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.