FULL-TIME Front Desk Agent

EOS Hospitality • Key West, FL

9d

About The Position

Havana Cabana is a waterfront resort in Key West with a Cuban-inspired atmosphere. The Front Desk Agent welcomes guests, handles arrival and departure procedures, responds to guest needs and concerns, assists with inquiries and reservations, and coordinates with internal departments to support guest satisfaction. The role also includes following company procedures and safety policies and completing duties on a daily checklist.

Requirements

• High school diploma or suitable equivalent.

Nice To Haves

• At least 1 year of Front Desk Agent experience is preferred.

Responsibilities

• Greet and thank guests in a sincere, friendly manner.
• Check guests in upon arrival and out upon departure.
• Post charges to appropriate guest accounts.
• Anticipate and address guests’ needs, and resolve problems and complaints.
• Assist guests with disabilities.
• Operate the switchboard and assist with inquiries.
• Assist the reservations manager with taking reservations.
• Collaborate and communicate with other internal departments to ensure guest satisfaction.
• Comply with company procedures and safety policies.
• Perform duties on a daily checklist.

Benefits

• Competitive hourly wage plus tips
• Medical, dental, vision, and other ancillary benefits
• Employee discounts on food and beverages
• Flexible scheduling
• 401(k) company matching
• Opportunities for advancement
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED