Front Desk Agent Full Time

Sonesta Select Phoenix Camelback, AZ • Phoenix, AZ

8d

About The Position

The Guest Services Agent (GSA) contributes to the hotel’s mission and overall success by meeting performance objectives at the front desk and supporting the Operations Manager. During their shift, the GSA serves as the point person for front desk technology systems and in-house guest relations. As the first point of contact for guests entering the hotel, the GSA represents the brand and delivers service according to Sonesta’s G.U.E.S.T. standards.

Requirements

• High school diploma or equivalent required.
• Ability to speak, read, and write fluent English.
• Professional verbal and written communication skills.
• Valid driver’s license required.
• Must obtain ServSafe certification.
• May be required to obtain TIPS certification.
• Frequently stand, bend, climb, kneel, and move about the facility.
• Carry, lift, or pull items weighing up to 50 pounds; frequently handle objects and equipment; and stand for extended periods.
• Work mornings, evenings, weekends, and holidays.

Nice To Haves

• One year of previous hotel experience or retail customer service preferred.
• Previous experience in the extended-stay industry preferred.
• Knowledge of other languages is beneficial.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, preferred.
• Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.

Responsibilities

• Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, explain hotel services and room locations, and answer phones promptly and courteously.
• Process cash and credit card transactions accurately, post charges, complete cashier and other reports, prepare deposits, and count and secure the assigned bank.
• Protect the security of cash, credit card transactions, and guest information.
• Book individual and group reservations when requested; process cancellations, revisions, and information updates; and up-sell rooms where possible.
• Follow the hotel management team’s seasonal reservation strategy for room types, length of stay, and pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour, ensuring guests receive the hotel’s offered service and products and complying with local laws on alcoholic beverage sales.
• Fulfill guest special requests and ensure proper delivery of guest services.
• Issue, control, and release guest safe-deposit boxes.
• Comply with federal, state, and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED