Front Desk Agent (Full-Time)

Saybrook Point Resort & Marina•Old Saybrook Center, CT

1d•$18 - $18•Onsite

About The Position

The Front Desk Agent is the first point of contact for guests and manages accommodation-related needs to help create a pleasant and memorable stay. The role includes welcoming guests, handling check-ins and check-outs, managing reservations and payments, responding to guest questions and requests, coordinating room readiness, and sharing information about the property and local area. The agent also performs cashiering and reporting duties, addresses guest comments or complaints, and follows the resort’s policies and health and safety procedures. The position is based at Saybrook Point Resort and Marina in Old Saybrook, Connecticut, and requires availability for days, evenings, weekends, holidays, and extended hours as business dictates.

Requirements

High school diploma or GED required.
Detail-oriented, with the ability to multitask.
Ability to work efficiently and productively in a fast-paced environment.
Enthusiasm and excellent customer service skills; friendly and outgoing personality and enjoyment of working with people.
Excellent command of English for verbal and non-verbal communication.
Ability to present information effectively and respond to questions from managers, employees, members, and the public.
Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
Ability to use common sense to carry out written, oral, or diagrammed instructions.
Must be available for days, evenings, weekends, holidays, and extended hours as business dictates.
Must provide documentation of legal authorization to work in the United States.

Nice To Haves

One year of experience working in customer service or hospitality.

Responsibilities

Greet guests enthusiastically and create a friendly, positive experience; upsell products, services, facilities, and amenities when appropriate.
Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process payments, including room charges, cash, checks, debit cards, and credit cards.
Process check-outs and resolve late or disputed charges.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures and dispatch bell or valet staff as needed.
Provide directions and information about the property and local areas of interest.
Confirm group reservations and arrange personalized services for VIP customers and event attendees.
Run daily arrival and departure reports, identify special requests, and check reports for accuracy.
Complete cashier and closing reports in the computer system; cash personal and travelers checks; count the bank at the beginning and end of the shift; and balance and deposit receipts according to Accounting specifications.
Record guest comments or complaints and refer guests to managers as necessary.
Deposit guest valuables in hotel safes or safe-deposit boxes.
Date-stamp, sort, and rack incoming mail and messages.
Perform other duties assigned by management.
Follow the Inn’s policies and procedures and adhere to health and safety policies and procedures.
Maintain familiarity with hotel services and features and local attractions and activities to respond accurately to guest inquiries.
Maintain high standards for the work area and personal appearance and present a professional manner to staff and guests.
Maintain current licenses and certifications.

Benefits

401(k) retirement savings plan for all employees.
Employee Assistance Program (EAP).
Employee discounts.
Holiday premium pay for hours worked on designated holidays.
Financial assistance through the Employee Relief Fund and Hardship Loan Program.
Medical insurance for eligible full-time employees.
Dental insurance for eligible full-time employees.
Vision insurance for eligible full-time employees.
Paid time off for eligible full-time employees.
Paid holidays for eligible full-time employees.
Tuition reimbursement for eligible full-time employees.