Front Desk Agent (Full Time)
About The Position
The Front Desk Agent welcomes guests and supports their hotel stay by handling registration, room assignments, guest inquiries, reservations, guest accounts, and billing. The role processes payments, handles cash accurately, follows hotel credit policies, and communicates with other departments. The agent also supports colleagues and takes on additional responsibilities as needed. The position is at the Marriott Hotel & Golf Club at Champions Circle in Fort Worth. It involves a flexible schedule that includes nights, weekends, and holidays, and is performed indoors with minimal exposure to adverse conditions. Physical requirements include standing for long periods and light lifting up to 40 pounds.
Requirements
- Strong leadership, communication, and organizational skills.
- Ability to multitask, prioritize, and solve problems.
- Proficiency with property management systems (PMS) and Microsoft Office.
Nice To Haves
- High school diploma or GED.
- Hospitality customer service experience.
Responsibilities
- Warmly greet guests and assist with registration and room assignments.
- Answer guest inquiries about hotel services, dining, entertainment, and travel directions.
- Manage room availability, guest accounts, and billing.
- Post charges, process payments, and make change.
- Make reservations and handle guest requests, including safekeeping of valuables.
- Communicate effectively with other departments.
- Follow hotel credit policies and ensure accurate cash handling.
- Support team members and take on additional responsibilities as needed.
Benefits
- 401(k) and Roth 401(k) with company match.
- Health, dental, vision, and life insurance.
- Paid time off, including paid parental leave.
- Growth potential and career advancement.
- Hotel and restaurant travel perks and discounts.
- Access to earned wage payments through DailyPay starting on day one.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
