Front Desk Agent ( Full Time)

Auburn Marriott Opelika Resort & Spa at Grand National • Point Clear, AL

12d

About The Position

The Front Desk Agent plays a pivotal role in ensuring a seamless guest experience from arrival to departure at the Grand Hotel Golf Resort & Spa. The role welcomes guests, manages reservations, and responds to guest inquiries with warmth and professionalism to enhance each guest’s stay.

Responsibilities

• Greet guests professionally and hospitably, creating a welcoming atmosphere upon arrival.
• Assign rooms based on location, rates, guest preferences, and Marriott Reward Member status.
• Conduct accurate, efficient, and friendly guest check-in and check-out procedures.
• Answer questions about hotel services, local attractions, events, and entertainment, and offer recommendations.
• Manage future and same-day reservations and accommodate walk-in guests.
• Process payments and charges accurately, handling cash transactions with integrity.
• Assist guests with safety deposit boxes while protecting the confidentiality and security of their belongings.
• Complete Front Desk reports accurately and maintain proper documentation.
• Address guest concerns promptly and resolve issues in a timely manner to support guest satisfaction.

Benefits

• Health, dental, and vision coverage, with FSA and HSA options.
• 401(k) plan with company match.
• Discounts on hotel stays, dining, golf, and retail at PCH properties and through Marriott globally.
• Ongoing training, professional development, and career advancement opportunities within the PCH Hotels & Resorts portfolio.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed