Part Time - Front Desk Agent - ZYSOA
About The Position
The Front Desk Agent creates a welcoming and memorable guest experience by managing guest transactions and bookings, sharing local information, and anticipating guest needs. The role includes checking guests in and out, responding to requests and concerns, and serving as a trusted point of contact while involving management when needed. Agents follow safety procedures, maintain a professional appearance as brand ambassadors, stay informed about daily events and activities, and assist colleagues with other duties as needed. This is a part-time role in a hotel operating 24 hours a day, seven days a week. Although shifts are assigned, work may vary across the week and include evenings, weekends, and public holidays. The role may involve lifting, pushing, and pulling objects up to 50 pounds (23 kg), as well as bending and kneeling. The hourly pay range is $18.00 to $18.77. Eligible employees may receive paid time off, medical, dental and vision coverage, insurance, a 401(k), and other benefits.
Requirements
- Strong communication skills and approachability.
- Problem-solving skills.
- Fluency in the local language.
- Reading, writing, basic math, and computer skills.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- A high school diploma or qualification.
- Ability to lift, push, and pull objects up to 50 pounds (23 kg), and to bend and kneel.
Nice To Haves
- Additional language skills.
- A college or university degree.
- At least one year of experience in a front desk or guest service position.
Responsibilities
- Welcome guests and create a warm atmosphere that supports a memorable stay.
- Acknowledge IHG Rewards Club members and returning guests in person or by phone.
- Take and manage guest bookings, identify upselling opportunities, and explain ways to improve guests’ stays.
- Handle cash and credit transactions.
- Check guests in and out, verify IDs, provide room keys, and control and release safety deposit boxes.
- Record and act on guest preferences and handle messages, requests, questions, and concerns.
- Assist guests with matters such as bill issues and local information, and involve management when necessary.
- Follow safety procedures, report incidents, and wear protective gear when needed.
- Maintain a professional appearance and represent the brand.
- Stay informed about the day’s events and activities.
- Assist colleagues with ad hoc duties as needed.
Benefits
- Paid time off
- Medical, dental, and vision benefits
- Insurance
- 401(k)
- Other benefits for eligible employees
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
