Front Desk Agent Part Time @Marriott Downtown

Horseshoe Bay Resort • City of Syracuse, NY

21h • Onsite

About The Position

Marriott Syracuse Downtown seeks a Front Desk Agent (Part-Time) to attend to arriving and departing guests and to ensure Crescent Hotels & Resorts and Marriott brand high standards are met. The role involves greeting and registering guests and checking them out of the hotel, contributing to outstanding guest service and financial profitability.

Requirements

• Self-starting personality with an even disposition.
• Ability to maintain a professional appearance and manner at all times.
• Good communication skills with guests.
• Willingness to 'pitch-in' and help co-workers and be a team player.
• Adaptability to change in work area and hotel procedures.
• Willingness to learn new skills and/or improve existing ones.
• Ability to solve routine problems that occur on the job.
• Ability to ask for help whenever unsure how to do something.
• Understanding and belief that every Crescent associate is a guest relations ambassador, every working minute of every day.
• Flexible availability required.
• Must be available to work weekends.

Nice To Haves

• Customer service experience is preferred.
• Hotel experience is preferred.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving computer information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the room location or have a bell person accompany them.
• Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Flexible scheduling
• Discounts with Crescent managed properties in North America for you & your family members
• Additional hotel discounts with Marriott International brand hotels
• Free Parking
• Free Meal during your shift
• Quarterly employee appreciation events

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed