Front Desk Agent - Limelight Ketchum

Limelight Hotels • Ketchum, ID

4d

About The Position

The Front Desk Agent welcomes and registers guests, assigns rooms, presents statements, and collects payments from departing guests. The agent communicates with housekeeping, maintenance, guest services, and other departments to fulfill guest requests and support a positive guest experience. The role calls for an attentive, proactive team member dedicated to enhancing guests’ stays and reports to the Front Office Manager.

This is a regular part-time position at Limelight Ketchum. Applications are accepted until November 22, 2026.

Requirements

• High school diploma or equivalent preferred.
• One year of customer or guest experience preferred.
• Previous front desk experience preferred.
• Basic knowledge of local mountain and town activities and events.
• Basic knowledge of industry terminology.
• Knowledge of company policies and procedures.
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to act professionally in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to work effectively in team settings and contribute positively to group dynamics.

Nice To Haves

• High school diploma or high school equivalent.
• One year of customer or guest experience.
• Previous front desk experience.

Responsibilities

• Welcome arriving guests and assign rooms.
• Explain the hotel and its amenities to guests.
• Coordinate daily needs and special requirements for guests with other departments.
• Recommend restaurants and activities suited to guests’ ability, skill level, and interests.
• Maintain the cash bank and settle it daily.
• Accept reservations, changes, and cancellations.
• Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
• Comply with hotel and Aspen One policies.
• Assist with emergency and security procedures as directed by management.
• Complete tasks and projects delegated by the manager and assist other departments as staffing and business levels require.
• Perform other duties as assigned.

Benefits

• Paid Time Off Programs
• Employee Ski Pass
• Other company perks

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED