Front Desk Agent - Limelight Denver

Limelight Hotels • Denver, CO

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About The Position

The Front Desk Agent welcomes and registers guests, assigns rooms, presents statements, and collects payments from departing guests. The role coordinates with housekeeping, maintenance, guest services, and other departments to fulfill guest requests and enhance the guest experience. It reports to the Front Office Manager.

This is a regular full-time position with a pay range of $20.00 to $22.20 per hour; actual pay depends on budget and experience. The preferred work schedule is full-time with open availability. Applications are accepted until November 22, 2026.

Requirements

• High school diploma or equivalent preferred.
• One year of customer or guest experience preferred.
• Previous front desk experience preferred.
• Basic knowledge of local town activities and events.
• Basic knowledge of industry terminology.
• Knowledge of company policies and procedures.
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to act professionally in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to work effectively in a team setting and contribute positively to group dynamics.

Nice To Haves

• High school diploma or equivalent.
• One year of customer or guest experience.
• Previous front desk experience.

Responsibilities

• Welcome guests upon arrival and assign rooms.
• Provide guests with an overview of the hotel and its amenities.
• Coordinate daily needs and special requirements for hotel guests with other departments.
• Recommend restaurants and activities suited to guests' abilities, skill levels, and interests.
• Maintain the cash bank and settle it daily.
• Accept reservations, changes, and cancellations.
• Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished to meet guests' needs.
• Comply with hotel and Aspen One policies.
• Assist with emergency and security procedures as directed by management.
• Complete tasks and projects delegated by the manager and assist other departments as staffing and business levels demand.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance programs.
• Flexible spending account programs.
• Life insurance programs.
• Paid time off programs.
• Paid leave programs.
• 401(k) savings plan.
• Employee ski pass and dependent ski passes.
• Other company perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED