Front Desk Supervisor - Limelight Denver

Limelight Hotels•Denver, CO

About The Position

The Front Desk Supervisor oversees daily front desk operations at Limelight Denver to ensure exceptional guest service, smooth check-in and check-out processes, and efficient team performance. The role supports staff training, resolves guest concerns, and helps maintain compliance with hotel policies and brand standards. It reports to the Front Office Manager. Pay is $23.00 to $25.00 per hour, with actual pay dependent on budget and experience.

Requirements

High school diploma or equivalent required.
Strong leadership and team supervision skills.
Excellent customer service and conflict resolution abilities.
Proficiency in hotel property management systems (PMS) and reservation software.
Strong verbal and written communication skills.

Nice To Haves

College degree in a related field preferred.
One year of management experience preferred.
Three years of front desk experience preferred.

Responsibilities

Supervise front desk operations to ensure a seamless guest experience.
Train, mentor, and support front desk staff in service standards and procedures.
Assist with check-in, check-out, and reservation management.
Handle guest inquiries, complaints, and special requests promptly and professionally.
Monitor and ensure compliance with hotel policies and brand standards.
Coordinate with housekeeping, maintenance, and other departments to address guest needs.
Balance daily transactions, process payments, and manage billing issues.
Prepare shift reports and communicate key information to management.
Maintain a welcoming and professional lobby atmosphere.
Support emergency procedures and ensure guest safety protocols are followed.
Perform additional duties as assigned by hotel management.