Front Desk Agent - Limelight Denver

Aspen Skiing Company•Denver, CO

2d•$20 - $22•Onsite

About The Position

The Front Desk Agent welcomes and registers guests, assigns rooms, provides information about the hotel and its amenities, and presents statements and collects payments from departing guests. The role coordinates with housekeeping, maintenance, guest services, and other departments to meet guests’ daily needs and special requirements, and helps ensure rooms are clean, tidy, and fully furnished. The position also accepts reservations, changes, and cancellations, and recommends restaurants and activities to guests based on their interests and abilities. The role reports to the Front Office Manager. This is a year-round, regular full-time position at Limelight Denver, with a preferred schedule of full-time hours and open availability. The stated pay range is $20.00–$22.20 per hour; actual pay depends on budget and experience. Applications are accepted until November 22, 2026.

Requirements

High school diploma or equivalent preferred.
One year of customer or guest experience preferred.
Previous front desk experience preferred.
Basic knowledge of local town activities and events.
Basic industry terminology.
Knowledge of company policies and procedures.
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
Active listening and interpersonal skills to personalize the guest experience.
Ability to act professionally in a fast-paced environment.
Strong attention to detail.
Ability to work independently with minimal supervision.
Ability to work effectively in team settings and contribute positively to group dynamics.
Ability to stand, walk, or be on one’s feet for extended periods; kneeling and bending may be required.
Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

High school diploma or equivalent.
One year of customer or guest experience.
Previous front desk experience.

Responsibilities

Welcome arriving guests and assign rooms.
Explain the hotel and its amenities to guests.
Coordinate with other departments on guests’ daily needs and special requirements.
Recommend restaurants and activities suited to guests’ interests and abilities.
Maintain the cash bank and settle it daily.
Accept reservations, changes, and cancellations.
Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Comply with hotel and Aspen One policies.
Assist with emergency and security procedures as directed by management.
Complete delegated tasks and projects and assist other departments as staffing and business levels demand.
Perform other duties as assigned.