Guest Service Agent - Limelight Ketchum

Limelight Hotels • Ketchum, ID

4d

About The Position

The Guest Service Agent drives guests to and from local destinations at the request of hotel departments and assists the Front Desk as needed. The role includes helping guests with information about local points of interest, restaurants, activities, and hotel facilities while transporting them. It reports to the Guest Services Manager.

Requirements

• Must be over 18 years of age.
• A valid driver's license is required.
• Ability to communicate clearly, verbally and in writing, with team members and customers.
• Ability to collaborate with others to achieve team goals.
• Ability to assist in emergency and security procedures as directed by management.
• Ability to maintain a clean work area.
• Ability to engage positively and helpfully with customers.
• Ability to drive safely at all times.
• Ability to reach, crouch, kneel, see, hear, sit, and drive a shuttle or car for extended periods; squat, kneel, and bend.
• Ability to frequently lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

• One year of guest or customer service experience is preferred.
• Knowledge of hotel fire and safety procedures.
• Knowledge of products or services, such as retail or food and beverage products.
• Knowledge of company policies and procedures.

Responsibilities

• Pick up and deliver guests to local locations as scheduled by the Front Desk.
• Familiarize guests with local points of interest, restaurants, activities, and hotel facilities while transporting them.
• Know the daily hotel functions, locations, and times to provide appropriate directions to guests.
• Maintain communication with the Front Desk about itinerary changes and guest requests.
• Check vehicles inside and out for cleanliness and clean them when needed.
• Check essential vehicle fluids, including oil and brake fluid, and check tire pressure.
• Report vehicle problems to the Guest Services Manager.
• Follow baggage-tagging and ski-storage procedures.
• Deliver messages, packages, and other items promptly to guest rooms or designated areas.
• Maintain cleanliness in the Lobby and Luggage storeroom.
• Complete vehicle maintenance checklists as directed.
• Accurately complete incident reports immediately after accidents.
• Assist the Front Desk in locating lost baggage through airlines and the airport guest services desk.
• Assist with other duties as assigned.

Benefits

• Health, dental, and vision insurance programs.
• Flexible spending account programs.
• Life insurance programs.
• Paid time off programs.
• Paid leave programs.
• 401(k) savings plan.
• Employee ski pass and dependent ski passes.
• Other company perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed