Concierge - Limelight Ketchum
About The Position
The Concierge acts as an ambassador for the hotel and the town, providing expert-level knowledge of the property, its amenities and offerings, and the surrounding area. The role welcomes and registers guests, presents statements, checks credit, and collects payment. The position reports to the Guest Services Manager. The Concierge recommends and books activities suited to guests’ abilities, skill levels, and interests; supports guest arrivals and departures; records and escalates complaints; and coordinates with other departments to meet guests’ daily needs and special requirements. The role also helps maintain front desk and bell closet order and supplies, manages and settles a cash bank, follows departmental and company procedures, and assists with emergency and security procedures and other assigned tasks. This is a regular full-time position. It requires a high school diploma or GED and at least one year of concierge or customer service experience. A bachelor's degree is preferred. The role involves regular indoor work and extended periods of standing or walking, with occasional lifting, pushing, or pulling of up to 50 pounds, individually or with assistance.
Requirements
- High school diploma or GED.
- At least one year of concierge or customer service experience.
- Intimate knowledge of local mountain and town activities and events.
- Knowledge of customer preferences and how to meet or exceed them.
- Familiarity with hotel fire and safety procedures, services, and hours of operation.
- Knowledge of daily functions, locations, and times to assist guests with inquiries.
- Excellent verbal and written communication skills for professional interactions with guests, vendors, and staff.
- Strong problem-solving and critical-thinking skills to address inquiries and resolve concerns promptly.
- Active listening and interpersonal skills to personalize the guest experience.
- Ability to act professionally in a fast-paced environment.
- Strong attention to detail.
- Ability to work effectively in team settings and contribute positively to group dynamics.
- Ability to build and maintain relationships with local businesses.
- Ability to stand or walk for extended periods; kneeling and bending may be required.
- Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Recommend and book activities that match guests’ ability, skill level, and interests.
- Check guests in and out according to hotel procedures.
- Record guest complaints or problems and notify appropriate staff.
- Assist with ordering and maintaining supplies and keeping the front desk and bell closet orderly.
- Coordinate with other departments to address guests’ daily needs and special requirements.
- Maintain the cash bank and settle it daily.
- Comply with Concierge Department and Aspen One policies and procedures.
- Assist with emergency and security procedures as directed by management.
- Complete tasks and projects delegated by the manager and assist other departments as business volumes and staffing levels demand.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending Account programs
- Life insurance
- Paid time off
- Paid leave programs
- 401(k) savings plan
- Employee ski pass and dependent ski passes
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
