Front Desk Agent - Part-time
About The Position
The Front Desk Agent provides warm, friendly, exceptional service to resort guests, owners, supervisors, and associates. Under the direction of the Front Desk Supervisor and/or Manager, the agent works independently or as part of a team with little to no supervision and uses good judgment to perform the job. The role includes guest and owner check-in and check-out, responding to inquiries and calls, handling room and key assignments, and resolving complaints. The agent may also help with luggage and deliver requested items to rooms. Associates are expected to uphold Grand Pacific Resorts’ values, policies, procedures, and performance standards, maintain regular attendance, and perform their duties professionally and ethically. Management may assign other tasks, and the job description may be revised; it is not an employment contract.
Requirements
- At least 1 year of related experience.
- High school diploma or equivalent.
- Professional telephone etiquette.
- Excellent communication and organizational skills.
- Ability to work well in a diverse team environment.
- Ability to speak and understand English.
- Availability to work various shifts, including weekends and holidays.
- Must successfully pass applicable auditions or skill testing, a background check, physical examination, and drug screening.
- Ability to stand and/or walk for up to 8 hours; sit, stoop, kneel, crouch, and crawl; frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds; and have clear close, distant, and depth vision for navigating resort buildings.
Nice To Haves
- Related experience in the hospitality industry, preferably in hospitality.
- Experience in the hospitality industry; timeshare experience is preferred.
Responsibilities
- Uphold Grand Pacific Resorts’ values, expectations, policies, and procedures as outlined in the Employee Handbook.
- Check guests and owners in and out and answer their questions.
- Provide exceptional customer service by phone and in person, meeting or exceeding guest and owner expectations.
- Answer a high volume of inbound calls from guests and owners.
- Communicate effectively with guests, owners, supervisors, and associates.
- Resolve customer complaints and problems calmly and effectively.
- Obtain or confirm guest information, assign rooms, and activate and distribute keys.
- Occasionally assist guests with loading or unloading luggage, using the staircase if necessary.
- Occasionally deliver guest-requested items to and from rooms.
- Conduct responsibilities professionally and ethically.
- Maintain a consistent, regular attendance record and adhere to departmental performance standards, company policies, and procedures.
- Perform other tasks or functions as directed by upper management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
