Front Desk Full-Time- Holiday Inn Cincinnati Riverfront; Covington, KY 41011

Rainmaker Team•Covington, KY

12d•Onsite

About The Position

Rainmaker Team LLC is seeking friendly, reliable, customer-focused Front Desk Agents to serve as the first point of contact for hotel guests at the Holiday Inn Cincinnati Riverfront in Covington, Kentucky. The role involves delivering guest service while handling check-ins and check-outs, reservations, and daily hotel operations. Full-time and part-time positions are available, with flexible scheduling across mornings, evenings, and overnight shifts as needed, including weekends and holidays. Training is provided; prior hotel front desk, customer service, or hospitality experience is preferred but not required.

Requirements

Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Basic computer proficiency.
Reliability and punctuality, with ability to work flexible shifts, including weekends and holidays.
High school diploma or equivalent.
Ability to stand for extended periods and occasionally lift up to 25 lbs.

Nice To Haves

Previous hotel front desk, customer service, or hospitality experience.
Experience with hotel property management systems such as Opera or Hotel Key.

Responsibilities

Greet and welcome guests with a warm, professional attitude.
Process check-ins and check-outs efficiently using hotel systems.
Handle reservations, modifications, and cancellations.
Provide accurate information about hotel amenities, local attractions, and services.
Manage guest inquiries, requests, and complaints promptly and effectively.
Process payments, handle cash and credit transactions, and balance daily reports.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Maintain a clean and organized front desk area.
Promote hotel services and loyalty programs, and pursue upselling opportunities when appropriate.