About The Position

The Head of Maintenance is responsible for the overall leadership, strategic direction, and operational performance of the hotel’s maintenance department. This role ensures that building systems, facilities, and equipment are maintained to high standards of safety, functionality, and guest satisfaction. The position oversees preventive maintenance programs, capital planning, budget management, and regulatory compliance to support operational excellence and long-term asset preservation.

Requirements

  • High school diploma or GED.
  • At least 5 years of progressive maintenance experience in hospitality or a similar environment.
  • At least 2–3 years of supervisory or management experience.
  • Experience with budgeting, capital planning, and vendor management.
  • Strong knowledge of building systems and hotel operations.

Nice To Haves

  • Technical certification or degree in engineering, facilities management, or a related field.

Responsibilities

  • Provide strategic leadership and direction for maintenance and engineering operations.
  • Develop and implement preventive maintenance and asset management programs.
  • Oversee operation, repair, and lifecycle management of HVAC, plumbing, electrical, mechanical, and life safety systems.
  • Ensure compliance with building codes, safety regulations, brand standards, and OSHA requirements.
  • Conduct routine facility and systems inspections for quality, safety, and operational efficiency.
  • Manage vendor relationships, contracts, and third-party service providers.
  • Develop and enforce maintenance policies, procedures, and standard operating practices.
  • Analyze maintenance data and trends to improve efficiency, reduce downtime, and control costs.
  • Respond to and oversee resolution of complex or high-impact maintenance issues and emergencies.
  • Collaborate with housekeeping, front office, and other departments to support smooth operations and guest satisfaction.
  • Ensure maintenance activities are properly documented using work order systems.
  • Promote a culture of safety, accountability, and continuous improvement.
  • Ensure upkeep of exterior areas, grounds, public spaces, and back-of-house spaces.
  • Maintain regular and reliable attendance and report to work as scheduled.
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