Front Counter Sales Associate

Associated Scaffolding Company•Columbia, SC

About The Position

The Front Counter Sales Associate provides support to the Branch Manager with inside operations, dispatch, and retail sales. The role includes assisting customers by phone and in person, processing sales orders and paperwork, supporting inventory activities, dispatching vehicles, and maintaining the showroom and office. The employee also receives ongoing training in inside sales and product knowledge to better assist customers. The work involves periods of desk and computer work, as well as counting and restocking items in the showroom, warehouse, and yard.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Competence with basic math and accounting skills.
Proficiency with Word, Excel, and Outlook.
Positive attitude and ability to work as part of a team.
Ability to learn quickly and handle different functions.
Ability to multitask and remain organized.
Excellent verbal communication skills.
Professional appearance.

Nice To Haves

Prior customer service experience.

Responsibilities

Provide courteous telephone and visitor reception.
Assist with inside sales by taking customer orders, completing the necessary paperwork, invoicing customers, filing paperwork, and advising the Warehouse Supervisor of orders.
Investigate equipment returns for missing equipment and invoice the customer when appropriate.
Assist with inventory functions in accordance with established policies and procedures.
Continuously advise the Branch Manager of anticipated additional equipment requirements.
Dispatch vehicles for timely pickups and deliveries.
Monitor GPS alerts.
Undertake training with the Branch Manager to develop proficiency in inside sales and product knowledge.
Perform other duties or special tasks assigned by the Branch Manager.
Keep the showroom and office stocked and clean.
Maintain petty cash and credit card logs, and make daily deposits.
Reconcile and file paperwork daily.