French Speaking Cybersecurity Customer Experts - Work In Athens, Greece

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking ambitious professionals for the French Speaking Cybersecurity Customer Experts position in Greece. This is a unique opportunity to advance your career within the rapidly evolving cybersecurity industry while enjoying a world-class professional environment in one of Europe’s most vibrant capitals.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with our diverse team.
• Valid EU passport is required for all candidates applying for these jobs in Greece.
• Strong interest or prior experience in the cybersecurity industry and digital safety.
• Excellent communication skills with the ability to explain complex technical concepts simply.
• Proven problem-solving aptitude and a customer-centric mindset.

Responsibilities

• Provide high-level technical support and expert guidance to clients regarding sophisticated cybersecurity solutions.
• Monitor threat intelligence and assist users in navigating security protocols to ensure data protection.
• Troubleshoot technical issues related to security software, ensuring a seamless experience for the French-speaking user base.
• Act as a primary point of contact for complex security inquiries, demonstrating deep industry knowledge.
• Maintain detailed records of security incidents and resolution processes in line with company standards.
• Collaborate with international teams to enhance cybersecurity awareness and compliance across various client segments.
• Contribute to the continuous improvement of customer support workflows within the cybersecurity sector.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on the latest cybersecurity technologies
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Greece
• Monthly Performance Bonus linked to your professional excellence
• Two Extra Salaries Per Year (13th and 14th salary) as a standard benefit
• Engaging office culture
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed