French Speaking Customer Care Experts - Work In Athens, Greece

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking talented professionals for the French Speaking Customer Care Experts position in Greece, located in Athens. This role is within the Customer Support Services industry, focusing on providing support to French-speaking clientele for major global brands. The position offers an opportunity to utilize linguistic skills in a high-growth environment.

Requirements

• Native or fluent French (spoken and written) is mandatory.
• Excellent English proficiency to navigate training and internal communications.
• Valid EU passport or a valid work permit for Greece.
• Strong communication and interpersonal skills suitable for a Customer Support Services career.
• Tech-savvy mindset with the ability to learn new systems quickly.

Nice To Haves

• Previous experience in a customer-facing role is highly preferred.

Responsibilities

• Provide high-quality omni-channel support to French-speaking customers via phone, email, and live chat.
• Represent major global brands within the Customer Support Services industry with professionalism and empathy.
• Resolve complex inquiries, ensuring customer satisfaction and high-level service standards are maintained.
• Accurately document customer interactions and feedback within the company’s CRM database.
• Collaborate with cross-functional teams to identify and escalate recurring product or service issues.
• Participate in ongoing training to stay updated on product knowledge and refined customer experience techniques.
• Contribute to a positive, collaborative team environment by sharing insights and best practices.

Benefits

• Competitive Monthly Salary with a 13th and 14th salary bonus per year.
• Monthly Performance Bonus tailored to your success.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
• Fully Paid Professional Training upon commencement.
• Comprehensive Health Insurance and other corporate benefits.
• Genuine career development opportunities in one of the leading firms for Jobs in Greece.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed