Italian Speaking Customer Care Experts - Work In Athens, Greece

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking talented professionals for the Italian Speaking Customer Care Experts position in Greece. This role offers an opportunity to combine professional growth with a Mediterranean lifestyle in Athens. The position involves providing world-class support to customers via phone, email, and live chat, resolving complex inquiries, and maintaining high customer satisfaction. Responsibilities include managing customer interactions, collaborating with cross-functional teams, and staying updated on product information. The role requires acting as a primary point of contact for Italian-speaking clients to foster brand loyalty.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to our jobs in Greece.
• Excellent communication and interpersonal skills, essential for a career in customer support services.
• Intermediate proficiency in English to collaborate within our international team.
• Positive attitude, strong problem-solving abilities, and a customer-centric mindset.
• Ability to thrive in an on-site, fast-paced international office environment in Athens.

Responsibilities

• Provide world-class support to customers via phone, email, and live chat within the customer support services industry.
• Resolve complex inquiries with precision while maintaining the highest levels of customer satisfaction.
• Ensure all interactions reflect the company's commitment to excellence and brand identity.
• Maintain comprehensive records of customer interactions within our internal database systems.
• Collaborate with cross-functional teams to streamline support processes and improve service delivery.
• Stay updated on product developments and company policy changes to provide accurate information to clients.
• Act as a primary point of contact for Italian-speaking clients, fostering long-term brand loyalty.

Benefits

• Competitive Monthly Salary plus 2 Extra Salaries Per Year (13th and 14th month).
• Monthly Performance Bonus to reward your dedication and results.
• Fully Paid Relocation Package including flight, airport transfer, and initial hotel accommodation.
• Comprehensive, fully paid training program to ensure your success in the customer support services industry.
• Full Health Insurance coverage and additional social benefits.
• Ongoing career development and internal advancement opportunities within Mercier Consultancy Group.
• An exciting opportunity to work in a multicultural hub in the heart of Greece.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed