German Speaking Microsoft Customer Experts - Work In Athens, Greece
About The Position
Mercier Consultancy Group is seeking dynamic individuals to join our team as German Speaking Microsoft Customer Experts in Athens. This role offers an opportunity to immerse yourself in the IT industry while providing world-class support for an innovative technology company. You will act as a primary point of contact for Microsoft clients, delivering high-level IT support and troubleshooting, managing complex software inquiries, and ensuring customer satisfaction by offering tailored technical solutions. The position involves collaborating with international technical teams, staying updated on Microsoft product developments, maintaining documentation, and promoting best practices in information security and data privacy.
Requirements
- Native or fluent Dutch (spoken and written) is mandatory for this role.
- Strong proficiency in German to support our DACH-region clientele.
- Valid EU passport (mandatory).
- Genuine interest in the Information Technology (IT) industry and a desire to build a career in technology.
- Excellent analytical and problem-solving skills, with a passion for software and digital innovation.
- Exceptional communication skills and a customer-centric mindset.
Responsibilities
- Act as a primary point of contact for Microsoft clients, delivering high-level IT support and troubleshooting.
- Manage complex software inquiries while maintaining industry-standard response times.
- Ensure customer satisfaction by offering technical solutions tailored to individual user needs in the Information Technology (IT) space.
- Collaborate with international technical teams to resolve escalated software and cloud service incidents.
- Stay updated with the latest Microsoft product developments and updates within the IT ecosystem.
- Maintain detailed documentation of technical interactions and system logs.
- Promote best practices in information security and data privacy during every customer interaction.
Benefits
- Competitive Monthly Salary
- Fully Paid Training programs
- Health Insurance coverage
- Fully Paid Relocation Package including flight, airport transfer, and initial hotel accommodation
- Monthly Performance Bonus
- 2 extra salaries per year (13th and 14th salary)
- Ongoing professional development within the IT sector
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
