Supervisor, Freight Operations

XPO•St. Louis, MO

About The Position

The Freight Operations Supervisor leads and supervises freight operations, overseeing staff, workloads, schedules, productivity, safety, and service quality. The role develops work procedures and action plans, manages administrative functions such as tonnage and payroll, and ensures customer freight is processed, handled, loaded, and delivered on time and without damage. The supervisor coaches and evaluates employees, communicates policies and company messages, and may recommend hiring, suspension, or termination. The position also monitors workplace conditions and equipment, enforces applicable company and regulatory requirements, and drives improvements in shift and service-center operations. The role requires availability for a variety of shifts, including days, evenings, nights, and weekends. Work takes place on a loading dock that is not climate controlled and may also be outdoors in inclement weather. Physical duties include frequent lifting up to 50 pounds and occasional lifting of more than 75 pounds, as well as reaching, bending, climbing, pushing, pulling, twisting, squatting, kneeling, walking, and standing for extended periods. Applicants must be authorized to work in the United States without current or future employer sponsorship. Applicants who receive a conditional offer may be required to pass a pre-employment drug test.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Authorization to work in the United States without current or future employer sponsorship.
Ability to frequently lift objects of various shapes, sizes, and weights up to 50 pounds and occasionally more than 75 pounds.
Ability to reach, including overhead, bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled and work outdoors in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary contact for workplace concerns and questions.
Manage tonnage, payroll, and other administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operations goals and lower costs.
Enforce company policies and applicable FMCSR, OSHA, CCMTA, NSC, and DOT rules, regulations, and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements, conduct new-hire evaluations, and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization during the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions to team members.
Inspect tools, equipment, and working conditions for safe operation and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling across the network by prioritizing direct loading, headloads, and sector loading while maintaining company quality standards.