Supervisor, Freight Operations

XPO•Chattanooga, TN

20h

About The Position

The Freight Operations Supervisor leads and supervises freight operations, managing workloads, employee schedules, productivity, safety, service quality, and administrative functions. The role oversees hourly staff, serves as a primary contact for workplace concerns, and ensures customer freight is processed, handled, loaded, and delivered on time and without damage. The supervisor develops procedures and action plans, coaches and evaluates employees, communicates company policies, and enforces applicable workplace, safety, transportation, and regulatory requirements. The position also monitors working conditions and equipment, directs improvements, and minimizes shipment rehandle while maintaining quality standards. This position requires frequent lifting of objects up to 50 pounds and occasional lifting of more than 75 pounds, as well as reaching, bending, climbing, pushing, pulling, twisting, squatting, and kneeling. Work involves extended periods of walking and standing on a loading dock that is not climate controlled, and working outdoors in inclement weather. Applicants must be authorized to work in the United States without current or future employer sponsorship.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Ability to lift objects of various shapes, sizes, and weights frequently up to 50 pounds and occasionally more than 75 pounds.
Ability to reach, including overhead, bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled and to work outdoors in inclement weather.
Authorization to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
At least 2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary point of contact for workplace concerns and questions.
Manage tonnage, payroll, and other administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operational goals and reduce costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement applicable workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and damage-free.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct a team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain shift organization to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect working conditions and tools and equipment needed for safe operations, and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas for improving shift and service center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandle across the network by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.