Supervisor, Freight Operations

XPO•Aurora, IL

18h

About The Position

The Freight Operations Supervisor leads and supervises freight operations, directs hourly staff, manages workloads and schedules, and ensures production and service goals are met. The role oversees the safe, timely, and damage-free processing, handling, loading, and delivery of customer freight while enforcing company policies and applicable regulations. The supervisor coaches and develops employees, communicates operational and policy updates, monitors workplace safety and productivity, and identifies improvements to service center and shift operations. The position involves working on a loading dock, including outside work in inclement weather and physically demanding tasks.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Ability to lift objects of various shapes, sizes, and weights frequently up to 50 pounds and occasionally more than 75 pounds.
Ability to reach, including overhead, bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outside in inclement weather.
Applicants must be authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary contact for workplace concerns and questions.
Manage tonnage, payroll, and other administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operational goals and reduce costs.
Enforce company policies and applicable FMCSR, OSHA, CCMTA, NSC, and DOT requirements.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain shift organization to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools, equipment, and working conditions for safe operation and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve shift and service center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.