Supervisor, Freight Operations

XPO•Des Moines, IA

About The Position

The Freight Operations Supervisor leads and supervises freight operations, including assigning and managing workloads, planning hourly employee schedules, meeting production goals, and ensuring customer freight is handled and delivered on time and damage free. The role develops work procedures and action plans, enforces company and applicable transportation and workplace regulations, and supports safety, quality, and network performance. The supervisor oversees hourly staff, serves as a point of contact for workplace questions and concerns, coaches and trains employees, conducts new-hire evaluations, and may recommend hiring, suspension, or termination. The position also monitors shift organization and productivity, conducts staff meetings, inspects tools and equipment and working conditions, and contributes recommendations for operational improvements. Work may involve varied shifts, including days, evenings, nights, and weekends, and physically demanding activity in an uncontrolled dock environment and outdoors in inclement weather.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Ability to frequently lift objects of various shapes, sizes, and weights up to 50 pounds and occasionally lift more than 75 pounds.
Ability to reach (including overhead), bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outside in inclement weather.
Authorization to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet the changing demands of the department.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary point of contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to ensure production goals are met.
Plan hourly employee schedules to meet daily operational goals and lower costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement applicable workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and damage free.
Coach and develop employees on proper techniques and quality requirements, conduct new-hire evaluations, and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain shift organization to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions to team members.
Inspect working conditions and tools and equipment needed for safe operations, and direct correction of improper or adverse conditions.
Provide instruction, analysis, suggestions, and ideas to improve shift and service center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandle across the network by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.