Supervisor, Freight Operations

XPO•Kansas City, KS

About The Position

The Freight Operations Supervisor leads and supervises freight operations, managing workloads, schedules, hourly employees, and administrative functions to meet production goals and control costs. The role ensures customer freight is processed, handled, loaded, and delivered on time and without damage while enforcing company policies and applicable transportation, safety, and workplace regulations. The supervisor coaches and develops employees, directs performance, communicates policy and procedure updates, and contributes to continuous improvement and safety efforts. The job is performed in a loading-dock environment that is not climate controlled and includes work outdoors in inclement weather. It also requires frequent lifting and a range of physical activities.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Ability to lift objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
Ability to reach, including overhead; bend; climb; push; pull; twist; squat; and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled and work outside in inclement weather.
Applicants must be authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to ensure production goals are met.
Plan hourly employee schedules to meet daily operational goals and reduce costs.
Enforce company policies and applicable FMCSR, OSHA, CCMTA, NSC, and DOT rules, regulations, and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements, conduct new-hire evaluations, and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain shift organization to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions to team members.
Inspect tools and equipment and workplace conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analysis, suggestions, and improvement ideas for shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandle across the network by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.