Supervisor, Freight Operations

XPO•Cartersville, GA

About The Position

The Freight Operations Supervisor leads and supervises freight operations, including managing workloads, staffing, schedules, productivity, payroll and administrative functions. The role ensures customer freight is processed, handled, loaded and delivered on time and without damage, while enforcing company policies and applicable transportation, safety and workplace regulations. The supervisor coaches and develops employees, conducts new-hire evaluations, trains staff on safety and proper processes, and may recommend hiring, suspension or termination. The role communicates policies and company messages, monitors safety and organization on the shift, inspects tools and equipment, and identifies operational improvements. Supervisors are expected to demonstrate XPO values and help minimize shipment rehandling while meeting quality and productivity standards. The position requires varied physical activity, including frequent lifting up to 50 pounds and occasional lifting over 75 pounds. Work takes place on a loading dock that is not climate controlled, may involve outdoor work in inclement weather, and requires extended periods of walking and standing. Applicants must be authorized to work in the United States without current or future employer sponsorship. A pre-employment drug test may be required after a conditional offer.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights and weekends.
Applicants must be authorized to work in the United States without current or future employer sponsorship.
Ability to frequently lift objects of various shapes, sizes and weights up to 50 pounds and occasionally lift more than 75 pounds.
Ability to reach, including overhead, bend, climb, push, pull, twist, squat and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outdoors in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign and supervise workloads and tasks.
Supervise hourly staff across operations and serve as a primary contact for workplace concerns and questions.
Manage tonnage, payroll and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operating goals and lower costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations and laws.
Implement applicable workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements, conduct new-hire evaluations, and determine whether corrective action is appropriate for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization during the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools and equipment and direct correction of improper or adverse workplace conditions.
Provide instruction, analyses, suggestions and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling by prioritizing direct loading, headloads and sector loading while maintaining quality standards.