Supervisor, Freight Operations

XPO•Bessemer, AL

About The Position

The Freight Operations Supervisor leads and oversees freight operations and hourly staff to meet productivity, service, safety, and quality goals. The role manages workloads, schedules, tonnage, payroll, and administrative functions; implements procedures and workplace policies; and ensures freight is processed, handled, loaded, and delivered on time and without damage. The supervisor coaches and develops employees, conducts new-hire evaluations, communicates policy updates, and may recommend hiring, suspension, or termination. The role also supports continuous improvement, safety, employee engagement, and efficient loading practices. This position requires frequent lifting of objects up to 50 pounds and occasional lifting of more than 75 pounds, along with reaching, bending, climbing, pushing, pulling, twisting, squatting, and kneeling. Work involves extended periods of walking and standing on a loading dock that is not climate controlled, as well as working outdoors in inclement weather. Applicants must be authorized to work in the United States without current or future employer sponsorship.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Authorization to work in the United States without current or future employer sponsorship.
Ability to frequently lift objects of various shapes, sizes, and weights up to 50 pounds and occasionally more than 75 pounds.
Ability to reach (including overhead), bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outside in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing department demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff and serve as the primary contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operating goals and lower costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization during the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools and equipment for safe operating conditions and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve shift and service center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandle across the network by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.