Supervisor, Freight Operations

XPO•Cameron, MO

About The Position

The Freight Operations Supervisor leads and supervises freight operations, hourly employees, and workloads on a shift. The role develops procedures and action plans to meet department needs, production goals, service standards, and cost objectives. It ensures freight is processed, handled, loaded, and delivered on time and without damage while enforcing company and applicable safety, transportation, and workplace regulations. The supervisor coaches and develops employees, conducts new-hire evaluations, communicates policy updates, and may recommend hiring, suspension, or termination. The position also monitors workplace safety and organization, equipment and working conditions, productivity, network performance, and shipment handling practices. The role requires at least two years of related experience in a warehouse, distribution, supply chain, transportation, or similar environment; knowledge of the LTL industry, hazardous materials regulations, and DOT rules; and availability for a variety of shifts, including days, evenings, nights, and weekends. Preferred qualifications include a relevant bachelor’s degree or four years of related work or military experience, two years of supervisory experience, LTL industry experience, and strong leadership, communication, administrative, multitasking, and team-motivation skills. This position involves frequent lifting up to 50 pounds and occasional lifting above 75 pounds, along with reaching, bending, climbing, pushing, pulling, twisting, squatting, and kneeling. Work includes extended periods walking and standing on a loading dock that is not climate controlled, as well as working outdoors in inclement weather. Applicants must be authorized to work in the United States without current or future employer sponsorship. Applicants receiving a conditional offer may be required to pass a pre-employment drug test.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Ability to lift objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
Ability to reach (including above the head), bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled and work outside in inclement weather.
Authorization to work in the United States without current or future employer sponsorship.
May be required to pass a pre-employment drug test after receiving a conditional offer.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude with the ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet department needs.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operations goals and lower costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and damage free.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain shift organization to ensure safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools, equipment, and working conditions for safe operation and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve shift and service center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandle by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.