Supervisor, Freight Operations

XPO•Franklin, WI

About The Position

The Freight Operations Supervisor leads and supervises freight operations, overseeing hourly staff, workloads, schedules, productivity, safety, and service quality. The role develops and implements work procedures, manages administrative functions such as tonnage and payroll, and ensures customer freight is processed, handled, loaded, and delivered on time and without damage. It also involves coaching and evaluating employees, communicating policies and operational updates, recommending personnel actions, and identifying improvements to shift and service-center operations. Supervisors help minimize shipment rehandling while maintaining quality standards and championing XPO values. The role requires working a variety of shifts, including days, evenings, nights, and weekends. It includes physical work on a loading dock that is not climate controlled, as well as working outdoors in inclement weather. Applicants must be authorized to work in the United States without current or future employer sponsorship.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Authorization to work in the United States without current or future employer sponsorship.
Ability to lift objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally more than 75 lbs.
Ability to reach (including overhead), bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outdoors in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly employees across operations and serve as a primary contact for workplace concerns and questions.
Manage tonnage, payroll, and other administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operations goals and reduce costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement applicable workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization within the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools and equipment and working conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analysis, suggestions, and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.