Supervisor, Freight Operations

XPO•Prairie Township, OH

4d•$59,202 - $74,003

About The Position

The Freight Operations Supervisor leads and supervises freight operations and hourly employees at XPO. The role manages workloads, staffing schedules, production goals, payroll and administrative functions, while developing work procedures and action plans to improve productivity, load average, model compliance and network performance. The supervisor ensures freight is processed, handled, loaded and delivered on time and without damage, and minimizes shipment rehandling while upholding quality standards. The position enforces company policies and applicable FMCSR, OSHA, CCMTA, NSC and DOT rules and regulations. It includes coaching and training employees, conducting new-hire evaluations, addressing policy violations, making hiring and disciplinary recommendations, leading meetings, supporting safety and engagement committees, and communicating policy changes. The supervisor also monitors workplace safety and organization, inspects tools and equipment, and directs correction of unsafe or improper conditions. The role requires frequent lifting of objects up to 50 pounds and occasional lifting of objects greater than 75 pounds; reaching, bending, climbing, pushing, pulling, twisting, squatting and kneeling; extended walking and standing on a loading dock that is not climate controlled; and working outdoors in inclement weather. Applicants must be authorized to work in the United States without current or future employer sponsorship.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights and weekends.
Authorization to work in the United States without current or future employer sponsorship.
Ability to frequently lift objects of various shapes, sizes and weights up to 50 pounds and occasionally lift objects greater than 75 pounds.
Ability to reach, including overhead, bend, climb, push, pull, twist, squat and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled and work outside in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign and supervise workloads and tasks.
Supervise hourly staff across operations and serve as a primary contact for workplace concerns and questions.
Manage tonnage, payroll and other administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operational goals and lower costs.
Enforce company policies and applicable FMCSR, OSHA, CCMTA, NSC and DOT rules, regulations and laws.
Implement workplace policies and procedures and ensure compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization during the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools and equipment and direct correction of improper or adverse working conditions.
Provide instruction, analysis, suggestions and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling across the network by prioritizing direct loading, headloads and sector loading while maintaining quality standards.