Supervisor, Freight Operations

XPO•Nevada, MO

About The Position

The Freight Operations Supervisor leads and supervises freight operations and hourly staff across a shift. The role manages workloads, schedules, tonnage, payroll, and other administrative functions to meet production and cost goals. The supervisor ensures freight is processed, handled, loaded, and delivered on time and without damage, while enforcing company, safety, and regulatory requirements. The position also trains, coaches, and develops employees; communicates workplace and policy updates; identifies operational improvements; and helps ensure a safe, organized, productive work environment. The role involves working on a loading dock that is not climate controlled and outdoors in inclement weather, with frequent physical activity and lifting.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Ability to lift objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally more than 75 lbs.
Ability to reach (including overhead), bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled and work outside in inclement weather.
Authorization to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
At least 2 years of supervisory experience.
LTL industry experience.
Positive attitude with the ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing department demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary point of contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operational goals and lower costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement applicable workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements, conduct new-hire evaluations, and determine whether corrective action is appropriate for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization during the shift to ensure safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions to team members.
Inspect tools and equipment and working conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.