Supervisor, Freight Operations

XPO•Kernersville, NC

About The Position

The Freight Operations Supervisor leads and supervises freight operations, manages employee workloads and schedules, and works to ensure productivity, safety, quality, and customer service goals are achieved. The role oversees hourly staff, communicates workplace concerns and company updates, trains and develops employees, and may recommend hiring, suspension, or termination. It also monitors operational conditions and equipment, enforces applicable company and regulatory requirements, and develops recommendations and action plans to improve service center and network performance. The position requires frequent lifting of objects up to 50 pounds and occasional lifting of objects weighing more than 75 pounds. It also involves reaching, bending, climbing, pushing, pulling, twisting, squatting, kneeling, and walking and standing for extended periods on a loading dock that is not climate controlled, as well as working outside in inclement weather. Applicants must be authorized to work in the United States without current or future employer sponsorship. Applicants receiving a conditional offer may be required to pass a pre-employment drug test.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Authorization to work in the United States without current or future employer sponsorship.
Ability to frequently lift objects of various shapes, sizes, and weights up to 50 pounds and occasionally lift objects weighing more than 75 pounds.
Ability to reach, including overhead, bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled and work outside in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across various operations and serve as the primary contact for workplace concerns and questions.
Meet production goals by managing tonnage, payroll, and administrative functions.
Plan hourly employee schedules to meet daily operational goals and reduce costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements, conduct new-hire evaluations, and determine whether corrective action is appropriate for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization during the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect workplace tools and equipment for safe operating conditions and direct correction of improper or adverse conditions.
Provide instruction, analysis, suggestions, and ideas to improve shift and service center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling across the network by prioritizing direct loading, headloads, and sector loading while maintaining company quality standards.