Freight Crew Early Mornings Part Time Seasonal

Five Below•Buford, GA

7d•Onsite

About The Position

The Freight Crew associate supports store operations and customer service, including helping customers find merchandise, answering questions, promoting store events and offers, resolving concerns, and communicating restocking and service needs to management. The role includes handling and putting away merchandise, frequently working across the sales floor and stock room, and collaborating with the team to meet store and company goals. The associate must be available to start as early as 4 AM and work a flexible schedule that may include day, evening, weekend, or overnight shifts.

Requirements

At least 16 years old.
Available to work a flexible schedule.
Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communicator with the ability to engage with customers.
Able to handle customer interactions and potential issues or concerns courteously and professionally.
Use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Able to frequently ascend and descend ladders to retrieve and put away stock.
Able to frequently kneel, bend, twist, and stoop.
Able to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to work days, evenings, weekends, and potentially overnight shifts; travel may be required.
Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Be available to come in as early as 4 AM.
Greet and assist customers promptly, including handling multiple customers efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Engage in suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
Inform management about merchandise restocking, service requirements, and customer feedback in a timely manner.
Collaborate with the team to achieve store and company objectives and contribute to a positive and productive work environment.
Retrieve, put away, and move merchandise across the sales floor and stock room.