Seasonal early morning freight associate

Five Below • Poughkeepsie, NY

3d • Onsite

About The Position

The Freight Associate supports store operations by helping customers, promoting products and events, communicating merchandise and service needs to management, and working with the team toward store goals. The role includes handling customer questions and concerns, sharing product knowledge, and helping customers locate merchandise or find alternatives.

The position also involves frequent use of store devices and equipment, moving and stocking merchandise, retrieving and putting away stock, and following merchandise-layout and operating instructions. The associate must be able to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently move around the sales floor and between the sales floor and stock room.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to identify and discern email and printed instructions.

Responsibilities

• Greet and assist customers promptly, including managing multiple customer interactions efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Engage in suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions, including alternatives that may turn returns into exchanges.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management.
• Collaborate with the team to achieve store and company goals and contribute to a positive work environment.
• Operate store devices and equipment, move merchandise, and retrieve and put away stock.
• Follow printed and email instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Benefits

• The posting directs candidates to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed