Franchise Development Coordinator

HorsePower Brands • Omaha, NE

8d

About The Position

The Franchise Development Coordinator supports franchise development across HorsePower Brands’ portfolio of home services brands. As the first point of contact for prospective franchise owner candidates, the coordinator initiates and maintains communication, qualifies leads, coordinates schedules, manages territory check requests, and provides a consistent, professional experience for candidates, brokers, and internal stakeholders. The role requires strong communication, phone, and technology skills, along with attention to detail, organization, responsiveness, and the ability to manage concurrent projects and meet daily outreach and operational goals.

The coordinator contacts candidates by phone, email, and SMS; nurtures leads; assesses candidate fit and financial qualifications; and coordinates candidate meetings with the sales team. The role also evaluates territory availability using approved maps, demographic guidelines, and brand-specific criteria, processes territory requests, communicates results, and maintains accurate records in HubSpot and other tracking systems. The coordinator monitors KPIs and workflows, assists with reporting and process improvements, collaborates across departments, and supports administrative tasks and special projects. Other duties may be assigned.

Requirements

• At least one year of experience in sales support, customer service, or a similar administrative role.
• Excellent phone skills and confidence handling high volumes of outbound and follow-up calls.
• Strong written communication skills and the ability to communicate territory availability and related information clearly and professionally.
• Experience using calling and SMS software and CRM systems such as HubSpot.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word.
• Strong organizational and multitasking abilities, keen attention to detail, and commitment to data accuracy.
• Ability to interpret maps, follow territory guidelines, research geographic information, and manage multiple requests simultaneously.
• Ability to prioritize competing responsibilities, work independently, and meet established outreach and response-time expectations.
• Positive, collaborative attitude and commitment to delivering a high-quality experience for candidates, brokers, and internal stakeholders.

Nice To Haves

• Knowledge of franchise development.

Responsibilities

• Initiate outbound contact with franchise candidates by phone, email, and SMS, and maintain follow-up according to established timelines and lead stages.
• Build rapport with prospective franchisees and represent HorsePower Brands and its franchisor partners professionally and enthusiastically.
• Assess candidate fit, identify next steps in the qualification process, verify financial qualifications, and determine initial alignment with brand-specific criteria.
• Evaluate territory availability using approved maps, demographic guidelines, and brand-specific criteria, and identify alternative markets when requested territories are unavailable.
• Review, process, and respond to territory check requests from brokers, candidates, and internal team members across multiple brands.
• Communicate territory check results promptly and professionally, providing maps and supporting information as needed; escalate requests requiring additional review or approval.
• Track territory requests, responses, and outcomes in designated systems, maintain accurate territory information, and meet established turnaround expectations.
• Coordinate, schedule, and reschedule candidate calls with the sales team; manage multiple calendars and time zones; and ensure meetings are logged and confirmed.
• Maintain accurate candidate records in HubSpot CRM, including call notes, profile summaries, pipeline updates, and documented touchpoints.
• Document territory requests and outcomes, broker communications, and candidate progress in appropriate systems, and help maintain data integrity across development tools.
• Review daily KPIs and activity dashboards, including outreach performance, territory check volume, response times, and lead conversion goals.
• Assist with development reports and evaluation of lead management and territory check processes; monitor recurring requests, outstanding items, and workflow bottlenecks.
• Participate in process evaluations and identify opportunities to streamline workflows and improve candidate and broker engagement.
• Collaborate with the Franchise Development team and internal departments to support recruitment and onboarding efforts, clarify territory availability, and resolve discrepancies.
• Provide clear, consistent, and timely customer service to candidates, brokers, and franchisor partners.
• Support the Franchise Development team with administrative tasks and special projects, and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed