Franchise Development Coordinator

HorsePower Brands•Omaha, NE

About The Position

The Franchise Development Coordinator supports franchise development across HorsePower Brands’ portfolio of home services brands. As the first point of contact for prospective franchise owner candidates, the coordinator initiates and maintains communication, qualifies leads, coordinates schedules, manages territory check requests, and provides a professional, consistent experience for candidates, brokers, franchisor partners, and internal stakeholders. The role requires strong communication, phone, and technology skills, along with organization, responsiveness, attention to detail, and the ability to manage multiple concurrent projects and meet daily outreach and operational goals. The coordinator conducts candidate outreach and follow-up, evaluates initial candidate qualifications, reviews territory availability, and coordinates candidate meetings. The role also maintains accurate records in HubSpot CRM and other tracking systems, monitors performance metrics and workflow bottlenecks, helps prepare reports, and identifies ways to improve processes and candidate and broker engagement. The coordinator works closely with the Franchise Development team and internal departments, supports recruitment and onboarding efforts, and assists with administrative tasks and special projects. The position is performed in typical office working conditions. Physical demands include standing or sitting at an office space, seeing, hearing and understanding speech, communicating, lifting computer equipment, supplies and materials, and using office equipment and computers. Reasonable accommodations may be provided upon request.

Requirements

At least one year of experience in sales support, customer service, or a similar administrative role.
Excellent phone skills and confidence handling high volumes of outbound and follow-up calls.
Strong written communication skills and the ability to communicate territory availability and related information clearly and professionally.
Experience using calling and SMS software and CRM systems such as HubSpot.
Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word.
Strong organizational and multitasking abilities, keen attention to detail, and a commitment to data accuracy.
Ability to interpret maps, follow territory guidelines, research geographic information, and manage multiple requests simultaneously.
Ability to prioritize competing responsibilities, work independently, and meet established outreach and response-time expectations.
A positive, collaborative attitude and commitment to a high-quality experience for candidates, brokers, and internal stakeholders.

Nice To Haves

Knowledge of franchise development.

Responsibilities

Initiate outbound contact with franchise candidates by phone, email, and SMS using calling and messaging software.
Build rapport with prospective franchisees and represent HorsePower Brands and its franchisor partners professionally and enthusiastically.
Maintain timely follow-up according to established outreach timelines and lead stages.
Assess candidate fit, identify next steps in qualification, verify financial qualifications, and determine initial alignment with brand-specific criteria.
Evaluate territory availability using approved maps, demographic guidelines, and brand-specific criteria, and identify alternative markets when requested territories are unavailable.
Review, process, and respond to territory check requests from brokers, prospective candidates, and internal team members across multiple brands.
Communicate territory check results promptly and professionally, providing territory maps and supporting information as needed.
Track territory requests, responses, and outcomes; maintain accurate territory information; meet turnaround expectations; and escalate requests requiring additional review or approval.
Coordinate, schedule, and reschedule calls between candidates and the sales team, managing calendars and aligning meeting availability across departments and time zones.
Log and confirm meetings in a timely manner to support seamless lead transfers.
Maintain accurate candidate records in HubSpot CRM, including call notes, profile summaries, and pipeline updates.
Document territory requests and outcomes in appropriate tracking systems and maintain accurate, complete, and accessible records of candidate and broker communications and progress.
Help maintain data integrity across CRM records, territory tracking tools, and other development systems.
Review daily KPIs and activity dashboards for outreach performance, territory check volume, response times, and lead conversion goals.
Assist with development reports and evaluations of lead management and territory check processes.
Monitor recurring requests, outstanding items, and workflow bottlenecks to support timely responses and efficient operations.
Participate in process evaluations and identify opportunities to streamline workflows and improve candidate and broker experiences.
Work with the Franchise Development team and internal departments to support recruitment and onboarding efforts.
Provide clear, consistent, and timely customer service to candidates, brokers, and franchisor partners.
Collaborate with internal stakeholders to clarify territory availability, resolve discrepancies, and ensure accurate information is communicated externally.
Support the Franchise Development team with administrative tasks and special projects, and perform other duties as assigned.