Franchise Development Coordinator
About The Position
HorsePower Brands is a portfolio company of home-services franchise brands focused on customer service and experiences. The Franchise Development Coordinator supports development efforts across the portfolio and serves as an initial point of contact for prospective franchise owner candidates. The role initiates and maintains candidate communications, qualifies leads, coordinates schedules, manages territory-check requests, and provides a consistent, professional experience for candidates, brokers, and internal stakeholders. Success requires strong communication, phone, and technology skills; organization, responsiveness, and attention to detail; and the ability to manage multiple concurrent projects and meet outreach and operational goals. The coordinator manages candidate outreach and follow-up, assesses candidate fit and initial financial qualifications, evaluates territory availability, and handles territory requests from brokers, candidates, and internal teams. The role also coordinates meetings, maintains candidate and territory information in HubSpot and other systems, monitors performance metrics and workflows, supports reporting and process improvements, and collaborates with Franchise Development and other departments on recruitment, onboarding, administrative tasks, and special projects. Other duties may be assigned. This position is performed in typical office working conditions. The employer states that reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.
Requirements
- At least one year of experience in sales support, customer service, or a similar administrative role.
- Excellent phone skills and confidence handling high volumes of outbound and follow-up calls.
- Strong written communication skills and the ability to communicate territory availability and related information clearly and professionally.
- Experience using calling and SMS software and CRM systems such as HubSpot.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word.
- Strong organizational and multitasking abilities, keen attention to detail, and commitment to data accuracy.
- Ability to interpret maps, follow territory guidelines, research geographic information, and manage multiple requests simultaneously.
- Ability to prioritize competing responsibilities, work independently, and meet established outreach and response-time expectations.
- Positive, collaborative attitude and commitment to a high-quality experience for candidates, brokers, and internal stakeholders.
- Ability to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, and use office equipment and computers.
Nice To Haves
- Knowledge of franchise development.
Responsibilities
- Initiate outbound candidate contact by phone, email, and SMS using calling and messaging software.
- Build rapport with prospective franchisees and represent HorsePower Brands and its franchisor partners professionally and enthusiastically.
- Maintain timely follow-up based on established outreach timelines and lead stages.
- Assess candidate fit, identify next steps in qualification, verify financial qualifications, and determine initial alignment with brand-specific criteria.
- Evaluate territory availability using approved maps, demographic guidelines, and brand-specific criteria, and identify alternative markets when requested territories are unavailable.
- Review, process, and respond to territory-check requests from brokers, prospective candidates, and internal team members across multiple brands.
- Communicate territory-check results promptly and professionally, providing maps and supporting information as needed.
- Track territory requests, responses, and outcomes; maintain accurate territory information; meet turnaround expectations; and escalate requests that require additional review or approval.
- Coordinate, schedule, and reschedule calls between candidates and the sales team, managing multiple calendars and time zones.
- Log and confirm meetings promptly to support smooth lead transfers.
- Maintain accurate candidate records in HubSpot CRM, including call notes, profile summaries, and pipeline updates.
- Document territory requests and outcomes in appropriate tracking systems and ensure candidate touchpoints, broker communications, and progress are accessible to the Franchise Development team.
- Help maintain data integrity across CRM records, territory-tracking tools, and other development systems.
- Review daily KPIs and activity dashboards covering outreach, territory-check volume, response times, and lead-conversion goals.
- Assist with development reports and evaluate lead-management and territory-check processes.
- Monitor recurring requests, outstanding items, and workflow bottlenecks to support timely responses and efficient operations.
- Participate in process evaluations and identify opportunities to streamline workflows and improve candidate and broker experiences.
- Collaborate with Franchise Development and internal departments to support recruitment and onboarding efforts.
- Provide clear, consistent, timely customer service to candidates, brokers, and franchisor partners.
- Work with internal stakeholders to clarify territory availability, resolve discrepancies, and ensure accurate external communications.
- Support administrative tasks and special projects, contributing to initiatives and team needs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
