Franchise Business Consultant - Dunkin'(Buffalo New York Remote)
About The Position
The Franchise Business Consultant is responsible for an assigned portfolio of Dunkin’ franchisees. The consultant collaborates with franchisees to set and achieve or exceed goals for sales, profits, and network growth, while coaching and influencing franchise organizations to deliver a consistent and safe brand experience, grow same-store sales, and prepare for additional unit growth where applicable. The candidate must live in Buffalo, New York, and must be willing to travel to consult with franchisees based on portfolio needs. The consultant facilitates annual planning and franchise business reviews, uses data and analytics to guide franchisee priorities and actions, and follows up on commitments and progress. The role supports remodels and new restaurant construction and openings, coordinates with construction and other cross-functional teams, and helps ensure facilities meet operational specifications. The consultant also supports marketing initiatives, restaurant evaluations, franchisee training, responsible use of G&A expenses, and timely completion of administrative requirements. The salary range is $94,645.80–$140,216 per year. Actual placement within the range depends on factors including experience, education, training, and location.
Requirements
- High school diploma or GED.
- At least 5 years of experience in supervisory management or district-level multi-unit operations.
- Prior leadership experience.
- Good oral, written, and interpersonal communication skills.
- Strong organizational skills, including the ability to manage time, plan, and work independently with minimal supervision.
- Ability to build credibility and trusting relationships with internal and external stakeholders.
- Ability to develop and execute plans to drive results.
- Ability to use data to inform decisions and bring people together to solve problems.
- Resourcefulness and adaptability to changing direction, situations, and personalities.
- Thorough understanding and knowledge of restaurant operations.
- Sound business and financial acumen.
- Consultation and strategic coaching skills.
- Compliance orientation, big-picture orientation, innovation, and creativity.
- Must live in Buffalo, New York.
- Must be willing to travel to consult with the portfolio of franchisees based on portfolio needs.
Nice To Haves
- Four-year bachelor’s degree.
Responsibilities
- Achieve operations and business performance goals for an assigned portfolio of franchisees, as set by the regional operations leader.
- Facilitate annual planning and franchise business reviews, assessing past performance and aligning on future goals and commitments.
- Align priority areas with franchisees to drive sales, profitability, and network growth while delivering a safe and consistent brand experience.
- Develop coaching plans and conduct regular check-ins to support franchisees in following through on commitments.
- Track and review ongoing data and analytics, interpret results, recommend priorities, and monitor progress toward franchisee goals and plans.
- Support franchisees in understanding remodel and new restaurant construction processes; coordinate with construction teams, monitor milestones, and hold franchisees accountable for operational specifications.
- Provide support during remodels and new store openings.
- Facilitate communication between franchisees and relevant cross-functional partners in support of brand consistency, same-store growth, and unit growth.
- Work as needed with the Field Marketing Team on operations initiatives and marketing product and promotion rollouts.
- Monitor and support execution of local, DMA, and regional marketing plans.
- Evaluate restaurants as needed based on the Franchisee Business Review process or other indicators.
- Partner with the Field Training Team to coordinate training support for franchisees.
- Ensure effective use of G&A expenses within parameters set by regional leads.
- Complete administrative functions and requirements of the position in a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
