Franchise Business Consultant

Sparkle Grooming Co.•Scottsdale, AZ

8d•$90,000 - $100,000•Onsite

About The Position

Sparkle Grooming Corp. is seeking an Operational Field Leader (OFL), also described as a Franchise Business Consultant (FBC), to own field execution across its growing franchise system. The role ensures salons open on time, operate to standards, and deliver consistent, safe, exceptional experiences for pets, clients, and franchisees. The OFL is a hands-on operator and coach who works directly with franchisees and salon leaders to drive compliance with Sparkle’s operating standards while building trust-based partnerships. The role connects corporate strategy with in-salon execution by translating standards into daily practice and maintaining accountability. It requires balancing support and accountability, giving direct feedback with empathy, and working effectively in fast-paced, multi-unit environments. The position leads field execution of Sparkle’s DOG standards (Delight the Client, Operational Excellence, Grow the Business), conducts salon visits and assessments, guides new salon openings, coaches operators, reinforces safety and quality, and partners with corporate teams to improve standards, training, processes, playbooks, and tools. Regular travel to field locations is required. This is not a remote position; the work environment includes home, field, and office.

Requirements

At least 5 years of multi-unit operations leadership experience.
Proven ability to coach, influence, and hold operators accountable without direct authority.
Experience supporting unit openings and/or rapid operational scaling.
Strong business acumen, including the ability to review performance metrics and identify operational opportunities.
Excellent communication skills, with the ability to be clear, direct, and empathetic.
Highly organized and able to manage multiple priorities across a distributed field.
Willingness to travel regularly to support field locations.
Passion for pets and commitment to safe, high-quality care.

Nice To Haves

Franchise experience is strongly preferred.
Experience with a membership or recurring-revenue model is a plus.

Responsibilities

Own execution of Sparkle’s DOG standards across assigned salons.
Ensure new and existing salons operate consistently, safely, and in alignment with brand expectations.
Conduct regular in-salon visits, audits, and assessments; identify gaps and drive corrective action.
Partner with franchisees to address underperformance and escalate issues when standards are not met.
Lead franchisees through salon openings, ensuring readiness across operations, staffing, training, and safety.
Support opening-week execution and early-stage stabilization.
Serve as the primary field leader during openings and coordinate with internal teams as needed.
Coach franchisees and salon leaders on operations, business performance, and service execution.
Deliver hands-on training and in-the-moment feedback to improve consistency, efficiency, and client experience.
Explain the rationale behind standards while maintaining clear expectations.
Ensure adherence to pet and team safety protocols.
Identify risks proactively and work with franchisees to resolve issues quickly and effectively.
Reinforce best practices that protect pets, teams, and the Sparkle brand.
Communicate field insights, trends, and opportunities to corporate teams.
Partner with leadership to refine standards, training, and processes based on field experience.
Contribute to continuous improvement of Sparkle’s operating playbooks and tools.