Sr Franchise Business Consultant

Authority Brands•Sacramento, CA

About The Position

The Sr Franchise Business Consultant (FBC) is the primary contact between the franchisor and franchisees, connecting franchisees with the Franchise Support Center and ensuring they have a strong support system and trusted advisors. The FBC provides management, operational, and financial support through consultative relationships built on trust, serving as a coach who advises franchisees on using the company’s Systems of Business to achieve personal and business goals. The role monitors and measures franchise goals and KPIs across an assigned territory and brands.

Requirements

Bachelor’s degree or equivalent experience.
5–7+ years of experience as a consultant, advisor, or coach, or in running a services-based business or franchise.
Skill in operational efficiencies, best practices, KPIs, and data analysis.
Comfort interpreting Profit and Loss statements and understanding how initiatives may affect top and bottom lines.
Experience partnering cross-functionally to ensure customers receive what they need when they need it.
Strong computer skills and familiarity with Microsoft Office programs.
Clear and precise verbal and written communication.
Ability to travel up to 75% to franchisee locations within the assigned territory.

Responsibilities

Act as a business consultant and coach, building trust with franchise partners to influence franchise growth and profitability.
Establish regular virtual and onsite touch points to understand franchise partners’ operations and provide insights and assistance.
Develop a deep understanding of available Authority Brand tools, platforms, and support systems to help maximize franchise performance and build trust.
Serve as a trusted advisor to franchisees, including during crises and when celebrating successes.
Prioritize requests from Franchise Support Center functions to connect with franchisees.
Advise franchise partners on compliance with the Franchise Agreement and assist them in remaining compliant.
Conduct market meetings that bring franchisees together for the benefit of the group.
Guide franchisees in developing their culture and aligning it with the company culture.
Deliver franchisee territory health diagnostics.
Review monthly Profit and Loss statements, including year-over-year revenue.
Perform other duties as assigned.