Sr Franchise Business Consultant

Authority Brands•Boston, MA

About The Position

The Sr. Franchise Business Consultant (FBC) is the primary contact between the franchisor and franchisees, connecting franchisees to the Franchise Support Center and ensuring they have a strong support system and trusted advisors. The FBC provides management, operational, and financial support through consultative relationships built on trust. The role coaches franchisees on using the company’s Systems of Business to pursue their personal and business goals, and monitors and measures franchise goals and KPIs across assigned territories and brands.

Requirements

Bachelor’s degree or equivalent experience.
5–7+ years of experience as a consultant, advisor, or coach, or experience running a services-based business or franchise.
Skill in operational efficiencies, best practices, KPIs, and data analysis.
Ability to interpret profit and loss statements and understand how initiatives may affect top and bottom lines.
Experience partnering cross-functionally to ensure customers receive what they need when they need it.
Strong computer skills and familiarity with all Microsoft Office programs.
Clear and precise verbal and written communication.
Ability to travel up to 75% to franchisee locations within the assigned territory.

Responsibilities

Serve as a business consultant and coach, building trust with franchise partners to influence franchise growth and profitability.
Establish regular virtual and onsite touch points to understand franchise operations and provide insights and assistance.
Develop a deep understanding of available Authority Brand tools, platforms, and support systems to maximize performance and build franchisee trust.
Build relationships so franchisees seek the FBC’s advice, support in times of crisis, and participation in celebrating successes.
Prioritize requests from Franchise Support Center functions to connect with franchisees.
Advise franchise partners on compliance with the Franchise Agreement and assist them in staying compliant.
Conduct market meetings that bring franchisees together for the benefit of the group.
Guide franchisees in developing their culture as an extension of the company culture.
Deliver franchisee territory health diagnostics.
Conduct monthly profit and loss statement reviews, including year-over-year revenue reviews.
Perform other duties as assigned.